Grief and Trauma Support for the Aged Care Sector

There are a number of services and resources available to support people in their experiences of grief, loss and trauma during these difficult times.

For grief, loss, and bereavement counselling, call 1800 222 200 or visit the Aged Care Grief and Bereavement Support website.

For trauma support and information, visit Phoenix Australia’s website.

For support for people with dementia, call 1800 699 799 or visit Dementia Support Australia’s website.

For advice and advocacy, visit Older Persons Advocacy Network’s (OPAN) website.

For translating and interpreting services, call 131 450

For Auslan Connections, call 1300 010 877, email, fax 07 3892 8511 or SMS 0407 647 591.

Safe & Savvy: A Guide to Help Older People Avoid Abuse, Scams and Fraud  

The Commonwealth Bank of Australia developed this guide with the help of Council on the Ageing (COTA), National Seniors, Seniors Rights Service and State Trustees Limited, as well as others. This guide is to better understand and prevent elder financial abuse, such as learning the warning signs and understanding the rights, responsibilities and support services available for people who have experienced elder financial abuse.

Download the guide here

Survey: Evaluation of the Aged Care Quality Standards

KPMG is conducting this survey on behalf of the Department of Health to gather feedback on the current Quality Standards, including the impact of the standards on consumers, providers and other key stakeholders. The survey is open until midnight (AEST) on 3 September 2021 and will take about 15-20 minutes to complete.

Access the survey

Dementia Australia Lockdown Counselling and Wellbeing Support

This dementia specific counselling and wellbeing support for Western Sydney residents during the lockdown period is available for use. Also, the wellbeing check-in is a Dementia Australia initiative to help maintain communication and engagement for people impacted by dementia and isolation.

Dementia Counselling flyer
Wellbeing check-in flyer

Dementia Action Week

This year Dementia Action Week will run from 20 – 26 September. This week helps to provide tips to support people living with dementia, provide support to a carer, friend or family member of a person living with dementia, and to ensure that healthcare professionals are more inclusive of people with dementia. To register to receive more information about Dementia Action Week as well as other initiatives, click here.

Connecting the Pieces – a Diversity, Wellness and Reablement Podcast

Connecting the Pieces is a podcast focused on connecting, supporting and promoting good diversity, wellness and reablement approaches in aged care. Hosted by the Regional Advisors for Diversity and Wellness in the Victorian Eastern Sector Development Team (ESDT), it provides insight into good practice in relation to diversity, wellness and reablement at all levels of policy, practice and evaluation. It also promotes an intersectional approach to service delivery. You can find the podcast on Spotify or Apple Podcast.

Lockdown Skill-Up Program

3 Bridges  have a number of spots available for fee-free skillsets for those needing to upskill themselves, those who are worried about losing their job or those who have been stood down or are on any government benefits. All students need to be enrolled by 30 August 2021.

They currently have availabilities for the following courses for these skillsets.

  • Statement of Attainment in Care Sector (Dementia Support)
  • Statement of Attainment Individual support ( infection prevention control and Safe work practices for direct client care)
  • Statement of Attainment in Individual support Entry into care roles
  • Statement of Attainment Individual support home and community care

Get in quick before they fill up. For any questions and to register, contact Brad Chong on 1300 327 434 or 02 8558 4089.

WSCF Affordable Translation Services

Western Sydney Community Forum offers a trusted document translation service for small and large organisations and businesses. We use NAATI-accredited translators with expertise in translating a range of documents to assist with your service delivery, from simple brochures to complex and sensitive publications. Members can access this service at a subsidised cost.

For more information, contact

My Aged Care consumer resources

The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.

These resources include new case study videos for:

  • people who speak other languages
  • Aboriginal and Torres Strait Islander people.
  • You can view or download all of these resources from the My Aged Care website.

Read More

Directory of Western Sydney Services for Commonwealth Home Support Program

The updated Directory of Western Sydney Services for Commonwealth Home Support Program is now available.
Please contact Sora Machida, Multicultural Access Project Officer
Ph: 8838 2173

Free guide: Adding value to governance in aged care

The Governance Institute of Australia has refreshed their free guide, ‘Adding value to governance in aged care’ to help providers manage their governance responsibilities.

The free guide addresses a broad range of issues including:

  • the role of governance and a director
  • the unique challenges facing the sector
  • factors to consider before taking a board position
  • issues the board should consider when appointing a new member
  • the relationship between the board and management
  • risk management
  • interaction with stakeholders.

Download the Guide

Western Sydney Community Forum Tailored Services

Tailored solutions: We work one-on-one with community-focused agencies and groups, providing tailored solutions to assist in tackling specific priorities – whether it’s about service delivery or your business operations. Our qualified team has a wide range of multidisciplinary experience, enabling us to match you with the right person for the job.

Customised training: WSCF has a long history of providing industry development opportunities. We understand the human services industry that you work in and we have designed specific training programs to meet those specific needs. Training can be customised and delivered at a venue of your choosing.

What we Offer
Our team can deliver training customised to your situation, including but not limited to:

  • Governance
  • Marketing and branding
  • Leadership
  • Tender writing
  • Measurement and evaluation

In-house facilitation
Our experienced facilitators draw on proven approaches to achieve results. Some areas of speciality include:

  • Visioning and value-based sessions
  • Strategic and business planning
  • Design thinking workshops to build new ideas
  • Project planning and development
  • Complex negotiations, mergers and partnerships
  • Review and evaluation sessions
  • Public or community meetings

Contact us 
Tell us where a facilitated outcome might assist you. We can customise our approach to suit your needs. We also offer design services, for your reports, flyers, publications.

WSCF members are entitled to subsidised services

Contact us now to discuss your needs